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SUBS PLUMBING & HEATING LIMITED TERMS AND CONDITIONS OF BUSINESS

1. OUR CONTRACT WITH YOU
These are the terms on which we will carry out the work for you. Please ensure that you read them carefully before asking our engineer to begin the work. When you contact us we will take details of the work you need us to carry out, your credit or debit card details and will a arrange a time slot for the engineer to visit you. We reserve the right to refuse certain credit or debit cards.

2. CARRYING OUT THE JOB
We will supply you with a date and time when we will arrive to begin carrying out the work. We will provide an estimate of how long the work will take to complete. We will try to get to you as soon as possible. We will make every effort to arrive and to complete the work on time. Please note that we will not be liable or responsible for any delay or failure to carry out the work due to an event outside our control such as bad weather conditions, traffic congestion or phone network failure. If such an event occurs we will let you know as soon as possible and we or you will have the right to cancel the job
To carry out the job you will need to provide the following: -(a) confirmation that you own the premises and can give the consent to carry out the work; (b) give access to the premises and facilities where we need to carry out the work; (c) ensure that the location is clear and safe for us to access and (d) ensure that any materials you provide to carry out the work are suitable

When the engineer has completed the work he will complete a Job Sheet and will provide a copy to you. This will include details of: (a) the time he arrived at the premises (b) the work carried out (c) time of completion of the work and (d) the prices to be paid by you. You will be asked to sign the Job Sheet to confirm that this information is correct.

3. PRICE AND PAYMENT
The price you pay will include a charge for labour, parts and materials and VAT. Labour will be charged from the moment our engineer arrives at the premises at the hourly rate specified on the Job Sheet.
When the engineer has completed the work he will complete the Job Sheet and will take payment of the total price stated therein. We accept cash/cheque/bank transfer/debit card and credit card (Please note that payments by credit card incur a 3% surcharge).
We may ask you to make an advance payment if we think the cost of the parts or labour will be more than equivalent to an hour’s work. Any advance payment will be reflected in the final account on the Job Sheet.

4. OUR LIABILITY TO YOU
If we fail to comply with these terms we are responsible for any loss or damage you may suffer that is a foreseeable result of our breach of the terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this contract. We will make good any damage caused to your property by us during the course of carrying out the work. However, we are not responsible for the cost of repairing any pre-existing faults or damage to the property that we discover in the course of carrying out the work or if we cause damage having to gain access to your property or any hidden pipes or drains to enable us to carry out the work.
We will not be liable for any loss of profit to your business, loss of business, business interruption loss of business opportunity or any indirect or consequential loss or damage which may be suffered by yourself or any third party.
We do not exclude or limit in any way our liability for:
Death or personal injury caused by our negligence or the negligence of our employees agents or subcontractors
Fraud or fraudulent misrepresentation
Breach of the terms implied by sections 3,4 and 5 of the Supply of Goods and Services Act 1982 (title and quiet possession)
Breach of the terms implied by sections 3 4 and 5 of the Supply of Good and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples) and;
Defective products under the Consumer Protection Act 1987

5. GUARANTEE
Any work carried out by us and any parts and materials used by us will be guaranteed for a period of 12 months from the date we started the work. In the unlikely event that there is any problem with the work we have carried out within the guarantee period please contact us on 01162169098 and tell us as soon as reasonably possible. If the problem is as a result of faulty workmanship or materials we will seek to rectify these problems and replace any parts free of charge. If we are unable to replace the parts to rectify the problem or replace the faulty parts we may offer you a full or partial refund. The Guarantee does not apply if you: (a) deliberately or accidentally caused the problem you are asking us to rectify or damaged the parts you are asking to replace (b) failed to follow our advice in relation to the use or maintenance of any goods or material we have supplied (c) modified the items we have repaired in any way and the fault has been caused by the modification you have made (d) you have called us out to unblock a drain or flush a central heating system. In these cases, we will offer a guarantee period of 10 days (e) we have advised you that the work is only a temporary solution. Any temporary work is not guaranteed.

6. RIGHT TO CANCEL
If you wish to cancel or rearrange your appointment you may do so within 24 hours of your appointment with no charge. If you provide less than 24 hours notice then we may charge £25.00 to cover our costs. If you cancel the job once work has commenced then we will be entitled to charge for the labour, parts and materials up to the point of cancellation together with any VAT. Any cancellation must be in writing and delivered personally or sent by post or email to ourselves

Notice of Right to Cancel
Under the above named regulation you have a right to cancel this contract during a period of 14 calendar days from the day this notice is sent or given to you. During that period if you choose to cancel the contract any money paid by you will be refunded.
However if you have already given written approval for the work to begin before the end of the cancellation period you may be required to pay for goods or services already provided.
If you wish to cancel the contract you must do so in writing and deliver personally or send (which may be by electronic mail or post) this to the person named below. You may use the form below if you want to but you do not have to.
The notice of cancellation is deemed to be served as soon as it is posted or in the case of an electronic communication from the day it is sent.
Complete, detach and return this form only if you wish to cancel the contract.
_______________________________________________________________________________________________
Customer Cancellation Notice
Name of customer: _______________________________________________
Address of customer: _____________________________________________
_______________________________________________________________
I/We hereby give notice that I/We wish to cancel my/our contract dated:
Customer signature:______________________________________________ Date: ____________________

This notice should be sent to : Subs Plumbing & Heating Ltd, 55 Briar Meads, Oadby, Leicester LE2 5WE, or by email to : info@localplumberleicester.co.uk
_______________________________________________________________________________________________
Work commencing prior to the expiry of the Cancellation Period
I/We agree that: Subs Plumbing & Heating Ltd
may commence work on _____________ (date), before my cancellation period has expired.
I understand that if I decide to cancel within 14 working days, I may be asked to pay for any work that has been done prior to my cancellation.
Signed:_______________________________ Date:_____________

7. CONTACT DETAILS
We are a Company in England and Wales. Our Company Registration No. is 7444992 SUBS Plumbing and Heating Limited Registered Office Address 67 Uppingham Road, Leicester LE5 3TB. Our VAT Registration No. is 272365791

If you have any questions or complaints please contact us. You can contact by telephoning on 0116 216 9098 or email us at info@localplumberleicester.co.uk
Write to us. SUBS Plumbing and Heating Limited, 55 Briar Meads, Oadby, Leicester, LE2 5WE
Telephone No. 0116 2169098

Complaints: We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call, write or email us on the details at the top of this document.
We aim to respond within 3 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.

8. DATA PROTECTION
We will use your personal information you provide to us to:
Carry out the work
Process your payment for the work carried out
We will not give your personal data to any third party

9. OTHER
The Contract is between you and us. No other person shall have any rights to enforce any of its terms. Each of the foregoing paragraphs operate separately. If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default we will inform you in writing. The terms are governed by English Law. We both agree to submit to the non-exclusive jurisdiction of the English Courts.

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